We are not refund at all. But we may 1 to 1 replace** your items within 7 days for any of the following reasons:
- You received a damaged item from the courier
- You have proof of purchase (order number, delivery note, bank statement).
- The goods must be in an ‘as new’ condition and returned in the ORIGINAL, undamaged packaging along with the accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
- The product must not have been used or installed or had any data inputted.
- All sealed items must not be opened. In case you have opened the seal, please refer for assistance to the relevant service center indicated on the warranty information.
** It not applicable for Air Conditioners & Water Heaters, but we will help you to call the technical check and fix for you.